SHIPPING & RETURNS
All personalised gifts and keepsake items are handmade to order. Please check the current turn around time indicated on the top of the homepage. We aim to have your item(s) dispatched within 4 working days from time of order. If, for any reason, there is an unforeseen delay, we will contact you to let you know. If your items are required before a specific deadline (birthday etc.) please let us know at the time of order to ensure we can fulfil the order by the required deadline.
Once items are handed over to our delivery partner you will receive shipping confirmation e-mail from use and their schedule dictates delivery times. Please see www.anpost.ie for current expected delivery times. Goods over €26 are sent by tracked mail. A tracking number will be provided with shipping confirmation. You can use this tracking number on An Post's website to track the location of your item. If there is any unforeseen delay or issues with your delivery please contact An Post quoting the tracking number provided.
All parcels and packages are dispatched via An Post.
Standard discounted postage and packaging rates are charged as follows:-
Goods up to the value of €25 - Postage €3.75 (standard post)
Goods €16 and above - Postage €5.80 (tracked)
If postage value is less we will refund the difference.
Return & Exchange Policy
If for any reason you are unhappy with the item upon receipt please contact us so we can remedy the issue.
100% Secure Ordering
Rua Crafts processes, and manages transactions through PayPal. PayPal is one of the most trusted sources for online shopping and bill pay. When you pay with PayPal, your credit card and bank numbers are never seen by the seller or merchant. Your financial information stays safe. Plus, you’re protected 100% against unauthorized payments. Who doesn't want to shop with confidence?