SHIPPING & RETURNS
All personalised gits and keepsake items are handmade to order. Please check the current turn around time indicated on the top of the webpage. We aim to have your item(s) dispatched within 5 - 7 working days from time of order. If, for any reason, there is an unforeseen delay, we will contact you to let you know. If your items are required before a specific deadline (birthday etc.) please let us know at the time of order to ensure we can fulfill the order by the required deadline.
Packages are dispatched via An Post.
Standard discounted postage rates are charged as follows:-
Goods up to the value of €5 - Postage €1.00
Goods from €5 to €16 - Postage €3.95
Goods from €16.00 - €49.99 - Postage €6.80
Goods over €50.00 - Postage €8.95
If postage value is less we will refund the difference.
Return & Exchange Policy
As most items are made to order we will send you a photograph of the completed works to ensure you are happy with the product prior to dispatch. If for any reason you are unhappy with the item upon receipt please contact us so we can remedy the issue.
100% Secure Ordering
Rua Crafts processes, and manages transactions through PayPal. PayPal is one of the most trusted sources for online shopping and bill pay. When you pay with PayPal, your credit card and bank numbers are never seen by the seller or merchant. Your financial information stays safe. Plus, you’re protected 100% against unauthorized payments. Who doesn't want to shop with confidence?